Communications Division (Dispatch)
The Communications Division of the Warren Township Police Department is comprised of 5 full time and two part time communications officers. All possess 9-1-1 and emergency medical dispatch certifications, as well as other required training needed to perform their duties. Warren Township is a public safety answering point (P.S.A.P.) meaning our residents 9-1-1 calls come directly into our dispatch center. Our dispatch center is staffed 24 hours a day, 7 days a week.
One communications officer is assigned to each of the four patrol division squads. The 5th is assigned to steady day shifts, which is typically when the communications center is the busiest and needs more than one person to handle all calls. Part timers fill in during busy periods or when necessary for other coverage. As of December 2008 Warren PD’s communications personnel have a total of 80 years dispatching experience, most of it in Warren Township. This gives dispatch unique knowledge of the town, including landmarks and area nicknames, which at times is used to better serve the residents and visitors of the township.
The Communications Division is responsible for:
- Entering all calls for service into the computer aided dispatch (CAD)
- Radio dispatching and monitoring of patrol, fire, and EMS units
- Monitoring DPW, surrounding towns, county and state radio frequencies.
- Answering all phone calls to Police Hqs, and handling them appropriately.
- Handling “walk-in” complaints and requests for assistance.
- Operation of computer systems such as, National Crime Information Center, Division of Motor Vehicles, Criminal Justice Information System, Judiciary Data Center, Mobile Data Terminal and Critical Reach.
Warren’s communications officers also have some administrative duties. These include computer and radio maintenance, maintaining domestic violence, business, residential alarm and Right to Know files, as well as the maintenance of our patrols defibrillators, oxygen and fire extinguishers.
In addition to dispatching police, Warren Dispatch is responsible for dispatching:
- Warren Township Rescue Squad
- Mount Bethel Fire Company
- Washington Valley Fire Company
- Mount Horeb Fire Company
- Community Fire Company
- Atlantic Ambulance
- Various Mobile Intensive care Units.
- Warren DPW (snow and other related incidents)
If you call 9-1-1 for an emergency, the communications personnel respectfully ask that you give the LOCATION of the call as clearly as possible. The location information is most important to properly serve you and to provide you with the assistance you need. The location of a landline 9-1-1 call does not always appear on our computer, or you may not be calling from the actual location. Also, no location is received when a cellular 9-1-1 call is made to us.
The full time communications officers are proud members of the New Jersey Firefighter’s Mutual Benevolent Association.
Warren Police Dispatch Local #431